Robert FRANKLIN replied to John Hoge's discussion iMac Specs for Sample-based Video Game/Film Composition
"Hello,
I have several large Orchestral Files including the largest called East West Quantum Leap Symphonic Orchestra Platinum & Platinum Plus, all 64 bit!
 
Windows 7 Ultimate
16 MB Ram
3 TB drives
 
 "
May 9, 2013
Robert FRANKLIN replied to Robert FRANKLIN's discussion Guitar live recording latency problems?
"Thanks for that!
Did you relay that directly to the guitarist at - matthew.embleton@hotmail.com
 
Thanks
 
 
Bob Porter said:
Until a settings adjustment is found, one less techy way around this would be to play a copy of the track that guitar is…"
Aug 31, 2012
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Raymond Kemp said:
Yes, but how was the issue solved?By using a replacement disc? Please tell.Is there some reason you don't wish to spell out the solution?Yes! I am like a dog with a bone because you create a thread here where you are less than…"
Feb 23, 2012
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"In short I recommend persevering until contact is made directly with EWQLSO themselves!
The Forum for supposed Registered Users I found was a disgrace by those supposedly representing EWQLSO
 
Doug Rogers was particularly arrogant and unhelpful!"
Feb 22, 2012
Liam Harvey replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"I'm really sorry if this is a stupid suggestion. I have symphonic orchestra gold and had problems installing it on my new system. After a long while I found out that my iLok was disconnected. Aside from that I have no idea, I hope you can sort it…"
Feb 21, 2012
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Thanks again for this also.
 
I was actually assisted by another EWQLSO user absolutely disgusted with his treatment also but he was able to give me some ' heads up ' that he used during his ordeal.
All this has made me reluctant to purchase more…"
Feb 11, 2012
Stefan Podell replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Again, I don't work for EastWest and haven't for some time.  I just saw this page come up when I was doing my occasional Google search for my name.
I'm sorry you had such a bummer of a support experience with them.  And I'm glad you got it worked…"
Feb 11, 2012
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"I have at last ' gott it sorted ' however it took me over 6 months to get a worthwhile response.
The EWQLSO User's Forum is frankly a joke because the Mods ban you or silence any criticism against EWQLSO or its so called Support!
Eventually I did…"
Feb 11, 2012
Stefan Podell replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Robert, I'm hoping that you got this sorted.
But I also wanted to mention that I had left EastWest by the time you posted this issue, so I hope no-one takes the comments here that I was among those who ignored the OP as fact."
Feb 10, 2012
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"1. I have managed to Load all 7 disks now for Platinum Strings.
 
I have attached a .jpeg of the error I am receiving but when I click on the error message ' okay ' the Kompakt display opens ok and I can access the String files I want?
 
How do I…"
Apr 20, 2011
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Thanks James, I really appreciate your kind help.
 
I haven't even started to install any more I am just taking notes of the best approach before I do.
 
I do a lot of Voluntary work also with the sick and frail so my time is busy there at the…"
Apr 19, 2011
James Semple replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Ah sorry Robert for some reason I thought you were installing Gold. Ok, I understand about the strings being disks 1-7.
 
Are things working now?"
Apr 19, 2011
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Please see my comments below after yoursJames Semple said:
Robert, I'm afraid I'm still not following this clearly.
 
Disks 1-7 (strings) ... what does this mean? I have this orchestra and the strings are not on these 7 disks.
 
Me: My East West…"
Apr 19, 2011
James Semple replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Robert, I'm afraid I'm still not following this clearly.
 
Disks 1-7 (strings) ... what does this mean? I have this orchestra and the strings are not on these 7 disks.
 
So rather than try and solve the problem I'll simply explain how to install it.…"
Apr 19, 2011
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"Hard Drives are physically separate.
G:\ Drive connects by USB
So I should NOT Install any samples to C:\Drive?
 
I have NOT installed all disks (Strings) just the first one. Should I remove samples (Strings Disk 1 - 7) from C: and reinstall on…"
Apr 18, 2011
Robert FRANKLIN replied to Robert FRANKLIN's discussion Re-Installation of EWQLSO Products?
"It says I am not allowed to Post there but it allows me to Log in as Australian_Composer?
 
I checked my records and found an old email I sent to Stefan Podell about this (6 years ago) and he said I should contact Doug Rogers and guess what? Doug…"
Apr 18, 2011
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