Can't Find my soft licence for Cubase!

[Ann Rodela]

I recently purchased Audiogram6 that came with a Cubase AI 5 disc. 

 

For my audio interface I downloaded the latest driver.  The next day the computer did the audio configuration with the driver.  Yeah! I was thrilled.  I installed the Cubase in a portable hard drive hoping to save space in the memory, but the software never allowed me to try the actual application (I could look inside and read it's pdf).  I installed the elicense control center only to learn I couldn't find the soft license for Cubase.  I can't use Cubase!

I frantically searched for that licenece! It is nowhere!

 

 

By the way.  Happy Easter!

 

Got any ideas?  I need them. Help!

[Ann Rodela]

When I downloaded it the soft licence didn't show!  0 licences listed!  Yes I had thing connected!  

I emailed yamaha about two days ago.  So far no email reply.  Maybe I need to email Steinberg.  :(

[Simon Godden]

Ann, first thing is to calm down and relax (which is a bit rich coming from me who is drunk for the first time in 3 years, as I never usually touch the stuff).  But, dare I say it, Ray (who I respect most admirably and hate with as much equal fervour, is right!!).

However, if you really are completely bamboozled by Ray's stanzatic commentary, then I really say with a full and heavy heart, that Steinberg are the most accommodating company I have ever had the pleasure to do business with.  If you explain everything to them (more than you have to this forum), they will either give you 'no-brainer' instructions or send you new discs.

Cheers,

 

Simon

[Ann Rodela]

Thanks Simon.  I was really hopping mad for a fews days, then I calmed down when I wrote this cry for help. :)

I will contact them and explain as best I can. 

 

Happy Composing,

 

Ann

Simon Godden said:

Ann, first thing is to calm down and relax (which is a bit rich coming from me who is drunk for the first time in 3 years, as I never usually touch the stuff).  But, dare I say it, Ray (who I respect most admirably and hate with as much equal fervour, is right!!).

However, if you really are completely bamboozled by Ray's stanzatic commentary, then I really say with a full and heavy heart, that Steinberg are the most accommodating company I have ever had the pleasure to do business with.  If you explain everything to them (more than you have to this forum), they will either give you 'no-brainer' instructions or send you new discs.

Cheers,

 

Simon

[Ann Rodela]

Will do as soon as the weather gets clear. Got lots of snow, wind and clouds today making for a spotty speckled internet.
Ray Kemp said:

http://faq.yamaha.com/us/en/article/music-production/interfaces/aud...

 

http://www.yamahasynth.com/library/tutorial_movies/interfaces/audio...

[Don Kim]

Ray's links are good and are for AI4, but it's probably no different than AI5.

Here's a link specifically for AI5

http://www.steinberg.net/en/landing_pages/activate_cai5.html

It has an updated video for AI5, but if you're having internet connectivity issues, it also has the following quick guide in text:

QUICK GUIDE TO ACTIVATING CUBASE AI 5

1. Install Cubase AI 5
2. Make sure that your computer has a working Internet connection. This connection is necessary to activate the license because the eLicenser Control Center (eLCC) needs to register with our license server.
3. Make sure that you have the latest version of the eLCC installed. Click here to download.
4. Open the eLicense Control Center (eLCC) software and make a note of your Soft-eLicenser number
5. Create a user account in the MySteinberg area. If you already have one, please go to step 7.
6. Check your email and activate your user account by clicking the link in the confirmation email
7. Log in to your MySteinberg account, and click on "Activation & Reactivation", choose "Cubase AI 5" and select "Permanent Activation". Enter your Soft-eLicenser and choose your hardware manufacturer
8. You will receive an email containing the activation code
9. Launch the eLicenser Control Center software. Click the "Enter Activation Code" button to download the license for your Steinberg product to the Soft-eLicenser. To do this, enter the required activation code into the corresponding field. Follow the instructions on screen.

 

[Ann Rodela]

Thanks Don.  I tried the above,but I can't find my Soft elicenser number. :(

[Don Kim]

Sorry to hear that.  :(  Hope Steinberg support can help you out.  I've found them to be pretty responsive in my experience.

Ann Rodela said:

Thanks Don.  I tried the above,but I can't find my Soft elicenser number. :(

[Ann Rodela]

I think I will need to retry that.  No activation code and 0 license.  My internet is very, very spotty so that may be a issue.  Thanks, Ray and enjoy the rest of your weekend! :)

[Doug Lauber]

Have you solved your Cubase problem yet?

[Ann Rodela]

Not yet.

I also learned Steinberg will be offline for a few days to relocate to downtown office, so there won't be online support for a few days. :(

 

Happy Cinco de May Doug!  :)